Dear customers, please note that at this point in time ZORA doesn't accept orders outside of Bulgaria. If you wish to make an order within Bulgaria please do so at www.zora.bg.

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Delivery

 

  • Deliveries are made only in the geographical territory of the Republic of Bulgaria.
  • Deliveries are made by Courier Company “SPEEDY” with whom the TRADER has contractual relations or with courier of the TRADER. If the USER chooses another courier whom the TRADER has no contractual relations, the declared delivery and return policy is not valid
  • Delivery cost is included in the total value of the invoice, unless the TRADER has declared preferential terms with free shipping.
  • Delivery cost is 5.00 BGN lev nationwide for item of value to 50.00 BGN lev and FREE throughout the country for each item over 50.00 BGN levs, unless the TRADER has announced a preferential terms with free shipping.
  • Orders are delivered to the address of the client / to the entrance of the building if given access / or to the office of Courier Company “SPEEDY”
  • Products ordered from the Online store ZORA – zora.bg are delivered by courier or by an employee of the TRADER within 2 to 5 working days, depending on the availability of the products ordered. Deliveries within SOFIA are done within 24-48 hours if on stock.
  • Specified deadlines are applicable in accordance of the announced schedules for remote locations and public holidays, when the delivery is not made by courier companies.
  • In the event of late delivery, the TRADER is obliged to inform the USER regardless of the reason of the delay.
  • TRADER is not responsible for delays caused by the actions of the courier or the courier company.
  • Products are given to the USER/RECIPIENT upon a signature, certifying that the TRADER has fulfilled the order.
  • After signing the transceiver document the USER authorizes the courier to give on his behalf the amount of the total value of the invoice for the products delivered to the TRADER if selected payment method is payment on delivery
  • After signing the transceiver document the USER authorizes the courier to give on his behalf the amount of the total value of the invoice for the products delivered to the TRADER if selected payment method is payment on delivery.
  • In case the USER is unable to receive the delivery at the delivery address, not the fault of the TRADER, the person making the delivery leaves a message with a phone number to which the recipient can call back within 24 hours for clarification of a second attempted delivery.
  • In case the USER does not make a connection with the TRADER, the contract for sale of distance is automatically terminated and the TRADER is released from the obligation to deliver the products.
  • In case the RECIPIENT refuses to accept the ordered goods, the contract for sale of distance is automatically terminated and the courier returns the products back to the TRADER
  • The risk of loss or damage to the goods passes from the TRADER on the USER/RECIPIENT at the time the products are accepted by the USER or the appointed person.

 

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